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Last Updated: October 1st, 2024

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This Privacy Policy describes how Grateful Pups and its subsidiaries and affiliates (“Grateful Pups”, “we”, “us” or “our”) collect, use, store, and share your information when (1) you access and/or use our website and any other digital properties we own, including https://gratefulpups.com (“Websites”) or any services contained therein (“Services”); (2) you communicate with us in any manner, including by e-mail or telephone (“Communications”); and (3) we interact with certain third parties. 

 

Background

Grateful Pups is dog training services that provides support to individuals for personal education of their pets. When you visit or engage with our Website, we may collect certain personal information about you. Users of our Website may include general visitors, donors, and artists that are featured on our Website.

 

1. What Type of Information Do We Collect?

Depending on how you interact with our Websites and Services, the nature of our Communications, and how we may interact with certain third-party partners, we may collect the following information from and about you:

  • Basic Identifying Information. Information you provide such as your full name, postal address, e-mail address, phone number, account name, username, and other similar identifiers.

  • Device Identifier and other Unique Identifiers. Information such as your device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, and other unique identifiers.

  • Internet or Other Network Activity. Information such as your browsing or search history, and other information regarding your interactions with our Websites, emails, and advertisements.

  • Geolocation Data. Information that permits us to determine your location so that we can determine how best to provide our Services to you.   

  • Demographic Information. Information such as your age and gender.

  • User Content. Information such as your Communications with us and any other content you provide, such as social media profiles, photographs of receipts, images, videos, survey responses, comments, testimonials, and other content.

  • Audio and Visual Information. Information such as photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).

  • Inferences. Information such as inferences drawn from or created based on the information identified above.

 

2. How Do We Collect Your Information?

We collect your information in three ways: (1) directly from you when you use our Websites, engage with our Services, or Communicate with us; (2) automatically using online technologies when you engage with our Websites, Services, and Communications; and (3) from our third-party partners.

  • Directly from you. We collect information directly from you when you enter your information on our Websites, sign-up for an account with us, access our content, take a survey or a poll or enter a contest, use our Websites and Services, engage in Communications with us, or sign-up to receive newsletters, emails, text messages, or certain other Communications from us.

  • Automatically Using Online Technologies. When you visit our Websites, open or click on emails we send you or related Communications, or interact with our advertisements, we or other third parties may automatically collect certain information about you using online tracking technologies such as cookies, pixels, web beacons, software development kits, and related technologies. For more information, see Cookies and Similar Online Tracking Technologies below.

  • From Our Partners. We may collect information from our third-party partners, such as brands, data analytics providers, marketing or advertising providers, fraud prevention service providers, and vendors that provide services. 

 

3. Cookies and Related Online Tracking Technologies

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. View which cookies are stored on your site visitors' computer. 

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Our Websites use Google Analytics for analytics purposes. You can learn more about Google Analytics by visiting How Google uses information from sites or apps that use our services.

 

4. How Do We Use Your Information?

We use your information for a variety of purposes, including to:

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • Provide our Websites and Services to You. We use your information to provide our Websites and Services to you, including to: (1) create and manage your account when you sign-up to use our Services; (2) facilitate your access and use of our Websites; (3) send you notifications relating to your account and participation in our Services; (4) answer your Communications; and (5) perform other related business functions.

  • Communicate with You. We use your information to engage in Communications with you, such as to respond to your requests, inquiries, issues, feedback, and to provide customer service.

  • Market and Advertise. We use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email, text message, or postal mail. We also use your information to show you advertisements for Services and to administer our sweepstakes and other contests.

  • Conduct Analytics and Personalization. We use your information to conduct research and analytics, including to improve our Websites and Services. We also use your information to understand your interaction with our Websites, advertisements, Services, and our Communications with you. We also use your information to personalize your experience, to save you time when you visit our Websites and use our Services, to better understand your needs, and to provide personalized recommendations for our Services. 

  • Security and Fraud Prevention. We use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. We also use your information to enforce our terms and procedures, prevent against security incidents, and prevent harm to other users of our Services.

  • Legal Obligations. We use your information to comply with our legal and regulatory obligations, to establish and exercise our rights, and to defend against legal claims.

  • Business Functions. We use your information to support our core business functions, including to maintain records related to business management, loss prevention, collecting amounts owed, and identifying and repairing errors or problems in the Websites.


We may use anonymized, pseudonymous, de-identified, or aggregated information so that it will no longer be considered personal information and use and disclose such information as permitted by applicable law.

 

5. How Do We Disclose Your Information?

We may disclose or share your information with affiliated and non-affiliated third parties, including:

  • With your Consent. We may disclose or share your information with your consent, which may be obtained in writing; online, through “click-through” agreements; when you accept the terms of use on our Websites; orally, either in person or on the phone; or by other means.

  • In a Business Transfer. We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which case such information could be transferred to third parties as a business asset in the transaction.

  • To Non-Affiliated Third Parties. We may disclose or share your information with certain non-affiliated third parties to facilitate your access and use of our Websites, our Services, and to provide us with certain business functions, including but not limited to sharing your information with brand partners, internet service providers, advertising networks, data analytics providers, payment processors, governmental entities, operating systems and platforms, social medial networks, and service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Websites, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).

  • For Legal Process and Protection. We may disclose or share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply our agreements; (2) protect our interests, property, or safety of others; (3) in connection with claims, disputes, or litigation; and (4) to protect our Websites.

  • With Affiliates. We share information with our related entities for business purposes such as customer support, marketing, product development, and technical operations. We also may share information with affiliates for their commercial purposes.

 

6. How Do We Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.

 

7. How Long Do We Keep Your Information?

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal.

 

8. Links To Third Party Sites

Our Websites and Services may contain links to third-party websites and services. Please note that these links are provided for your convenience and information, and the websites and services may operate independently from us and have their own privacy policies or notices, which we strongly suggest you review.

 

9. Your Choices

  • Updating your personal information. The accuracy of the personal information we have about you is very important. To submit a request to update or correct your information, please contact us using the information below.

  • Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. Please be aware that if you disable or remove tracking technologies some parts of the Services may not function correctly.

  • Do Not Track. Our Websites may, from time to time, collect information about your online activities, over time and across our different websites. When you use our Websites, third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.

  • Analytics. Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/.

  • Communication Preferences. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail you receive from us. You can also stop receiving promotional postal mail by sending an e-mail to lisa@gratefulpups.com. Please note that you cannot opt-out of non-promotional emails, such as those about transactions or our ongoing business relations.

 

10.  Children

Our Websites and Products are not intended for children under the age of 13. This includes any links to other websites that we provide for our convenience. We don’t knowingly collect the information of children under 13 for any reason. If your child or ward under the age of 13 has provided us with their personal information, please contact us at lisa@gratefulpups.com so that we may delete the personal information.

 

11.  Changes To Our Privacy Policy

We may change this Policy from time to time. Any and all changes will be reflected on this page, and where appropriate provided in person or by another electronic method. The effective date will be stated at the top of this Policy. You should regularly check this page for any changes to this Policy.

 

12.  Accessibility

If you require a copy of this Privacy Policy in an alternative format, please Contact Us.

 

13.  Contact Us

If you have any questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us:

By email: lisa@gratefulpups.com

PRIVACY POLICY

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